Playa Punta Bella II

Completely 5 star in every way! We travel extensively and this resort lived up to its stellar reputation. Every detail was excellent. We are a family for and can’t wait to come back again soon. Highly recommend!

This is the worst 5 star hotel that I've ever been to. This hotel is run down dilapidated hotel that provides service on par with a holiday inn with the price of a Ritz Carlton. I stayed in a suite where there was a leak coming from the ceiling and they offered to put a bucket in the room and nothing else. The rooms are sparse with no personal touches and or little things that make the difference in a 5 star resort. The service in the restaurants are mediocre, it takes forever to get a check. After being here for a week people don't know your name. I've stayed at a other properties where they knew my name, likes and dislikes before even stepping foot in the door. There is no personal touch and while the people are nice there is little to think of. This property is highly overrated and i would not recommend this hotel at all. For 2k a night, I'd recommend the four seasons, montage, pedgregal and over this place and happily pay twice as much and get the service you would expect with a one and only. The staff is indifferent to the experience and the management doesn't follow through. Moreover they don't clean up the room but once a day. I found my room having not had housing keeping done at 2-3pm in the afternoon and on one evening the house keeping was being done at 8:30 pm. The place is a joke. I'd rather light my 15k on fire than spend it here.

Just incredible! The service is exceptional. This hotel delivers on the small things . Pool side service, perfect breakfast and the most amazing spa. The history of this place is everywhere, old school service with a perfect smile . If your thinking about booking it just do it . 🙏

This hotel is one of the worst experiences I have received when it comes to this level of fine luxury hotel expectations. Compared to Aman or Six Senses resorts, this one falls short by far. We have stayed multiple times at Aman resorts and we wanted to give One&Only a try because we know the prestige that the hotel brand has. Unfortunately, it is not worth visiting at all and I am at awe at how bad it was. The hotel resort itself was very beautiful, but the service is very amateur and more like a 3 star quality. They were not very good at communicating certain things to guests. The personal host/butler did not live up to the expectations, and at times were very delayed at responding (Perla was ok, but Isaac was baaad). They are very delayed and sloppy with housekeeping as they do it super late where it's very inconvenient to the guest. On the day we played golf at the One&Only golf course, we left the room at 6:50am and the host should've known to let the housekeepers know to clean ours early. When we came back to the room around 10am, the room was not clean yet. So at 11am, we decide to get lunch and come back around 1pm, and the housekeeper is STILL in the middle of cleaning. I had to kindly ask her to leave but she didn't speak English so she kept cleaning while I had to take my work call. It was awkward and uncomfortable but I didn't have a choice. Another thing that got me so frustrated was that they had employees who are not actually bartenders behind the bar who do not know where the liquor bottles are nor can they identify what a Clase Azul Tequila Reposado is from the Añejo (which is odd, because this is in Mexico). We tried to order a glass of the Clase Azul Añejo and the poor guy couldn't find it when it was right in front of him. He also got a glass full of small ice cubes when he needed to have the big cube for an expensive glass of tequila. When I asked him for bigger ice, he said no we don't have. How can you not have that kind of ice when you have expensive liquor?? Oh I can name a lot more things that went wrong but it'll take too long to write now. We were so disappointed, we would never come back here. I would advise anyone who want to go to an ultra luxury 5 star resort, to not go here or any One&Only resorts, because your money and your time would be wasted.

Relaxed and Pampered in sunny Cabo! Stunning resort, charming villas, luxury at my fingertips. Great food, divine spa, great service. Everything I ever needed for a memorable family vacation. A dream getaway !