The hotel overall is stunning and its setting is breathtaking, however, regrettably, the service and the hotel itself lack professionalism. The staff appears to be inadequately trained and their friendliness is lacking. The restaurant falls short of the standards expected from a five-star establishment. It should be more polished and the staff should be better trained. Unfortunately, I encountered some insects in the restaurant bathroom, and I have photographic evidence to support this claim. The hotel lacks organization and I certainly do not anticipate repeating this experience.