The hotel offered excellent pool amenities and delicious food. The staff were both competent and friendly. The property boasted a stunning view and a pleasant pool area. However, there was no information provided about the journey to the hotel. The roads leading there are poorly maintained and outdated, and parking is very limited. The market and gift shop were closed, as were all other amenities including the indoor pool, spa, hamam, gym, and additional restaurants. There was no elevator available. The room doors did not lock securely; on three out of the five days we stayed, we returned to find our door had been pushed open. Room service was not available. It's advisable to bring your own shampoo and body soap, as the provided options are of very low quality. I did not see a nurse or emergency station, and when I requested an ice pack, I was given a hard plastic brick from a freezer. I would love to return when all amenities are open and stay in a ground-floor villa to avoid the constant need to navigate stairs.